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mislead by the seller

类别:产品期望的解决方案:我要退款事发日期:2026-05-27订单:#623654
I recently purchased a Forza Horizon listing that appeared to be a Steam key. In the English part of the listing, it said “key,” and even the advertisement where I found it stated that it was a Steam key. However, after the purchase, I received a shared account instead of a key. Only afterward did I notice that at the bottom of the page it mentioned that it was not a key, but that information was written in Spanish. I do not speak Spanish, so I was unable to understand that before purchasing. I also tried logging into the account to verify whether the game was even available, but the account requires a 2FA verification code that I never received from the seller, making the account inaccessible. Because the listing was misleading and the product provided is unusable, I would like to request a full refund as soon as possible.

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  1. 投诉已提交

    2026-05-27 下午 10:06

    您的投诉已在 GuardOpinion 上公开发布。

  2. 已邮件通知商家

    2026-05-27 下午 10:06

    GuardOpinion 已通过邮件联系商家,要求其回应此投诉。

  3. 已发送跟进提醒

    2026-05-30 下午 10:32

    尚未收到回复,已向商家发送提醒邮件。

  4. 第二次提醒

    2026-06-03 下午 10:11

    已发送第二次提醒。在本投诉被永久收录前,商家有 7 天回复时间。

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