**What is 21lakes?** 21lakes was founded in 2005 and is based in Florida. The company focuses primarily on vacation rental properties providing travelers and renters a range of accommodations mainly in Florida. Its audience includes tourists, visitors, and renters looking for both short-term and long-term property rentals in a sunny vacation destination. **How does it work?** 21lakes presents available rental homes on its platform or through its services, allowing customers to find and book properties directly. The company manages vacation homes and long-term rental listings, handling reservations and guest services. The platform facilitates browsing various rental options curated for different stay lengths and preferences, by location in Florida. **Products and services** 21lakes offers rental properties that include short-term vacation homes and longer rentals suitable for extended stays. Their portfolio comprises luxury homes and standard vacation properties, primarily located in Florida. The services include property listing management, booking facilitation, and customer support for renters and property owners alike. The company provides access to multiple rental types focused on vacationers and renters seeking seasonal or temporary housing.
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Honestly, a lot of users have reported serious issues with customer service being unresponsive. People have mentioned waiting long periods for updates or not getting their calls returned when they had problems.
Yes, some users have discussed poor management at various properties, citing problems like pest issues and trash accumulation. This seems to be a recurring theme in complaints.
Some visitors have expressed that they found the rental prices at 21lakes to be higher than expected, especially when you consider the management issues they faced. It's worth checking around for better deals and customer service experiences.
There have been complaints about issues with bookings and how the management handles reservations. Some people reported having a tough time getting assistance when they needed to make changes or had questions.
Users generally do find a decent variety of properties, from luxury homes to standard vacation rentals. However, experiences may vary, especially if you encounter management issues.
Many users recommend doing your research before renting. There have been several red flags related to maintenance and customer service, so it's good to read reviews and know what you're getting into.