Average
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay imo
Airbnb
Read 53 published reviews for Airbnb. See ratings, business responses, and signals available on GuardOpinion.
3.4/5Based on 53 Reviews
Customer reviews for Airbnb
NeonCode2023Rating: 3/5Verified ProWarrior_hdRating: 3/5 Ni bien ni mal
más o menos, hay cosas que funcionan bien y otras que no tanto. la media sale en tres estrellas personally
DarkKing_playsRating: 3/5Verified It's ok
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay tbh
RagePixel_opRating: 2/5Verified Below average
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly personally
emma2020Rating: 4/5Verified Satisfecho
buena experiencia, el soporte tardó un poco pero resolvió mi problema correctamente personally
NeonKnight_twitchRating: 5/5Verified found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees
NightQueen_proRating: 1/5Verified pésimo servicio, me dejaron sin solución durante semanas. no lo recomiendo a nadie ngl
IceHawk69Rating: 5/5Verified Top tier
the review system helped me choose a perfect hotel. accurate descriptions and great customer service imo
ShadowWolf42Rating: 5/5Verified Best I've tried
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees imo
DarkKraken_xdRating: 1/5Verified 0/10
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees ngl
Commercial transparency
Public complaints about Airbnb
About
What is Airbnb? Airbnb is a company founded in 2008 and headquartered in San Francisco, USA. It operates a global online marketplace primarily offering short-term vacation rental accommodations. The company's services serve travelers seeking alternative lodging options to hotels. Airbnb's broad reach spans over 220 countries and regions with millions of listings. How does it work? Airbnb connects hosts who list their properties and guests looking for lodging through its website and mobile app. Users can browse listings, view property details, check availability, and make bookings securely online. The platform supports peer-to-peer transactions and handles payments between guests and hosts. Airbnb provides reviews and ratings to build trust between users. Products and services Airbnb offers a wide variety of short-term rental accommodations including entire homes, private rooms, and unique stays such as treehouses or boats. The platform facilitates booking and payment processing and offers tools for hosts to manage their listings. Airbnb also provides additional services like experiences and online experiences, although its primary business is vacation rentals.
Business Activity
Response rate: 0%
Review Sources
- verified: 40
- organic: 13
Filter by Rating
- 5 ★: 20 Reviews
- 4 ★: 6 Reviews
- 3 ★: 10 Reviews
- 2 ★: 7 Reviews
- 1 ★: 10 Reviews
Internet-sourced business information
Web Reputation
- Extensive global inventory with millions of diverse listings
- User reviews and ratings help ensure transparency and trust
- Convenient online booking and secure payment processing
- Availability and prices can fluctuate significantly based on demand
- Quality and accuracy of listings may vary since hosts are independent
- Fees and cancellation policies can be complex or costly in some cases
User questions
Why does it feel like I can't leave a negative review without backlash?
A lot of people feel intimidated when it comes to leaving honest reviews because they worry about upsetting their host. This has led to some reviews being sugar-coated, which doesn't really help future guests or the platform's integrity.
What’s the deal with review inflation on Airbnb?
Many users are concerned that Airbnb's review system promotes inflation, where hosts expect nothing less than top marks. This pressure makes guests hesitant to leave truthful feedback, which can hurt hosts trying to improve.
Are bedbugs a common issue on Airbnb?
Unfortunately, some guests have reported staying at places with bedbug infestations, which can be a huge issue. It's always good to check recent reviews and maybe even message previous guests if you have concerns about a listing.
How does Airbnb handle false reviews from guests?
There’s a growing concern among hosts that false reviews can really impact their listings. Users suggest that Airbnb needs to enforce stricter guidelines on how reviews are verified to protect both guests and hosts.
Why do 4-star reviews seem to hurt hosts?
Seems like Airbnb's algorithm punishes listings that get too many 4-star ratings, causing them to lose visibility. Hosts are frustrated since it feels like even decent experiences aren't valued properly, pushing them to chase after those elusive 5 stars.
Does Airbnb take complaints about the review system seriously?
Many users are skeptical about whether Airbnb truly listens to complaints about its review system. There’s a hope that the company will address the issues around review inflation and host expectations, but change seems slow.