Not great
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly imo
Read 53 published reviews for Airbnb. See ratings, business responses, and signals available on GuardOpinion.
Website: airbnb.com
Category: travel-hospitality
City: San Francisco
Country: US
Founded: 2008
Employees: 10000+
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScorehidden fees added 40% to the advertised price at checkout. feels like false advertising honestly imo
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay tbh
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay imo
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay
mostly great experience. one booking had an issue but it was resolved quickly by support imo
pésimo servicio, me dejaron sin solución durante semanas. no lo recomiendo a nadie ngl
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly ngl
flexible cancellation options were a lifesaver when my plans changed. will book again for sure!
podría mejorar bastante. los básicos están bien pero los detalles fallan demasiado.
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly imo
**What is Airbnb?** Airbnb is a company founded in 2008 and headquartered in San Francisco, USA. It operates a global online marketplace primarily offering short-term vacation rental accommodations. The company's services serve travelers seeking alternative lodging options to hotels. Airbnb's broad reach spans over 220 countries and regions with millions of listings. **How does it work?** Airbnb connects hosts who list their properties and guests looking for lodging through its website and mobile app. Users can browse listings, view property details, check availability, and make bookings securely online. The platform supports peer-to-peer transactions and handles payments between guests and hosts. Airbnb provides reviews and ratings to build trust between users. **Products and services** Airbnb offers a wide variety of short-term rental accommodations including entire homes, private rooms, and unique stays such as treehouses or boats. The platform facilitates booking and payment processing and offers tools for hosts to manage their listings. Airbnb also provides additional services like experiences and online experiences, although its primary business is vacation rentals.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
A lot of people feel intimidated when it comes to leaving honest reviews because they worry about upsetting their host. This has led to some reviews being sugar-coated, which doesn't really help future guests or the platform's integrity.
Many users are concerned that Airbnb's review system promotes inflation, where hosts expect nothing less than top marks. This pressure makes guests hesitant to leave truthful feedback, which can hurt hosts trying to improve.
Unfortunately, some guests have reported staying at places with bedbug infestations, which can be a huge issue. It's always good to check recent reviews and maybe even message previous guests if you have concerns about a listing.
There’s a growing concern among hosts that false reviews can really impact their listings. Users suggest that Airbnb needs to enforce stricter guidelines on how reviews are verified to protect both guests and hosts.
Seems like Airbnb's algorithm punishes listings that get too many 4-star ratings, causing them to lose visibility. Hosts are frustrated since it feels like even decent experiences aren't valued properly, pushing them to chase after those elusive 5 stars.
Many users are skeptical about whether Airbnb truly listens to complaints about its review system. There’s a hope that the company will address the issues around review inflation and host expectations, but change seems slow.