Un desastre
fraude total, pagué y no recibí nada. el soporte no responde. tuve que hacer una reclamación ngl
Read 108438 verified reviews for Booking. See ratings, business responses, and what customers really think.
booking.comAmsterdam, US
travel-hospitality
Founded: 1998
Employees: 20000+
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScorefraude total, pagué y no recibí nada. el soporte no responde. tuve que hacer una reclamación ngl
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly personally
Todo perfecto, el soporte respondió rápido y me solucionaron el problema en el día.
la peor experiencia que he tenido con ningún servicio online. evitar completamente ngl
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay.
easy to compare prices across different options. saved significant money versus booking direct
cuatro estrellas porque nada es perfecto pero esto se acerca bastante. buen producto fr
La verdad que me sorprendió para bien. Pensé que iba a ser como las demás y no, funciona de lujo fr
flexible cancellation options were a lifesaver when my plans changed. will book again for sure personally
**What is Booking?** Booking.com was founded in 1996 and is headquartered in Amsterdam, Netherlands. It operates as an online travel agency serving consumers worldwide. The company targets travelers seeking accommodations and travel bookings through a digital platform. Its core offerings include hotel reservations, apartment rentals, and flight bookings. **How does it work?** Booking.com operates through a user-friendly website and mobile apps that let customers search, compare, and reserve travel accommodations. Users can filter by location, price, amenities, and read customer reviews before booking. The platform supports secure online payments and offers competitive pricing. It connects travelers directly with accommodation providers and airlines. **Products and services** Booking.com provides access to a wide array of accommodations such as hotels, apartments, hostels, and vacation rentals globally. It also includes flight booking options and related travel services. The service emphasizes a large inventory and ease of use for reservations. Customer reviews and descriptions support informed travel decisions.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoreResponse rate: 0%
A lot of users report having a tough time getting help from customer service when things go wrong. Many feel that the support isn't very responsive, especially when dealing with issues related to private hosts.
Some people suggest being careful with private hosts because there are numerous complaints about them having issues. If you're thinking about booking with a private host, maybe check reviews first or consider staying with established hotels instead.
Yeah, there have been quite a few mentions of data breaches that have raised concerns among users. It makes some people cautious about using the platform, especially for sensitive information.
Some users say they get fewer complaints with sites like Expedia or Hotels.com compared to Booking.com. The issues often stem from customer service and booking discrepancies, so it might vary based on personal experience.
It really depends on your own booking style. While some people have had bad experiences, others have had no issues at all, especially if they stick to hotels instead of private rentals.
If you think you've been scammed, a lot of users recommend reporting it to customer service right away, although some claim it can be a hassle to get a response. It’s always a good idea to document everything just in case you need to escalate the issue.