flexible cancellation options were a lifesaver when my plans changed. will book again for sure personally
Expedia
Read 67 published reviews for Expedia. See ratings, business responses, and signals available on GuardOpinion.
4.2/5Based on 67 Reviews
Customer reviews for Expedia
katekRating: 1/5 IceQueen2025Rating: 5/5 easy to compare prices across different options. saved significant money versus booking direct
FireSniper777Rating: 5/5 No complaints
flexible cancellation options were a lifesaver when my plans changed. will book again for sure personally
GhostShot2023Rating: 4/5Verified mostly great experience. one booking had an issue but it was resolved quickly by support!
ProBeast500Rating: 5/5Verified the review system helped me choose a perfect hotel. accurate descriptions and great customer service imo
DarkHunter9999Rating: 5/5Verified Excellent!
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees tbh
GhostWolfXxRating: 3/5 decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay imo
IcePixel2023Rating: 1/5Verified fraude total, pagué y no recibí nada. el soporte no responde. tuve que hacer una reclamación.
NeonBeast_playsRating: 3/5 It's ok
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay fr
NightKill360Rating: 5/5Verified Excellent!
easy to compare prices across different options. saved significant money versus booking direct!
Commercial transparency
Public complaints about Expedia
About
What is Expedia? Expedia was founded in 1995 and is headquartered in Seattle, Washington. It operates as a comprehensive online travel agency serving millions of travelers worldwide. The company targets consumers aiming to book flights, hotels, rental cars, and vacation services through a convenient digital platform. Expedia's platform aggregates numerous travel options, helping users plan entire trips in one place. How does it work? Expedia operates through a web-based platform where users can search for various travel services including flights, accommodations, and car rentals. Customers enter their travel preferences such as destination, dates, and budgets, then the platform generates available options with pricing and package deals. The service integrates partnerships with airlines, hotels, and rental companies to provide extensive inventory. Users can complete bookings and receive confirmation directly via the platform. Products and services Expedia offers booking services for airline tickets, hotel stays, car rentals, vacation packages, and travel activities. The platform supports browsing, filtering, and comparing offers from multiple providers. It also provides access to exclusive discounts and bundled travel deals. Additionally, Expedia helps in managing itineraries and offers customer support for travel assistance during and after bookings.
Business Activity
Response rate: 0%
Review Sources
- verified: 43
- organic: 24
Filter by Rating
- 5 ★: 38 Reviews
- 4 ★: 13 Reviews
- 3 ★: 11 Reviews
- 2 ★: 2 Reviews
- 1 ★: 3 Reviews
Internet-sourced business information
Web Reputation
- Wide selection of travel services within one website.
- Access to exclusive deals and bundled packages.
- User-friendly search and booking process.
- Occasional discrepancies between quoted prices and final charges.
- Customer service can have delays during peak travel seasons.
- Some users report issues with cancellation and refunds.
User questions
Why am I seeing so many 9/10 ratings on hotels?
A lot of people have pointed out that the reviews for hotels often seem inflated, with many places scoring unrealistically high. It makes you wonder if some of those reviews are genuine or if they're being manipulated somehow.
Why do some flights on Expedia cost more than directly on airline websites?
Some users have noticed that certain flights listed on Expedia are pricier compared to booking directly with the airlines. This can be frustrating, especially when you're trying to find the best deal.
What should I do if Expedia doesn't issue a refund?
Many people have had issues with getting refunds from Expedia, often feeling like they're being ignored. If you've faced this problem, documenting your communication and escalating it could be your best bet.
Has anyone experienced bad customer service from Expedia?
Yeah, a lot of users have reported that customer service can be hit or miss. If something goes wrong with your booking, be prepared for a frustrating experience trying to get help.
Are there any delays or mistakes with bookings on Expedia?
There are several accounts of users having their flights booked incorrectly or not at all, which is understandably alarming. It's a good idea to double-check your confirmation to avoid any surprises.
Is it safe to book flights through Expedia?
Opinions are mixed. While some prefer using Expedia for hotels and rentals, many warn against booking flights due to potential issues like non-issue of tickets. Risk management is definitely a factor here.