Pretty good
mostly great experience. one booking had an issue but it was resolved quickly by support.
Read 67 published reviews for Expedia. See ratings, business responses, and signals available on GuardOpinion.
Website: expedia.com
Category: travel-hospitality
City: Seattle
Country: US
Founded: 1995
Employees: 10,001+
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoremostly great experience. one booking had an issue but it was resolved quickly by support.
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay tbh
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay.
the review system helped me choose a perfect hotel. accurate descriptions and great customer service tbh
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees!
mostly great experience. one booking had an issue but it was resolved quickly by support tbh
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay personally
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees.
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees personally
flexible cancellation options were a lifesaver when my plans changed. will book again for sure personally
**What is Expedia?** Expedia was founded in 1996 and is headquartered in Seattle, Washington. It operates as a comprehensive online travel agency serving millions of travelers worldwide. The company targets consumers aiming to book flights, hotels, rental cars, and vacation services through a convenient digital platform. Expedia's platform aggregates numerous travel options, helping users plan entire trips in one place. **How does it work?** Expedia operates through a web-based platform where users can search for various travel services including flights, accommodations, and car rentals. Customers enter their travel preferences such as destination, dates, and budgets, then the platform generates available options with pricing and package deals. The service integrates partnerships with airlines, hotels, and rental companies to provide extensive inventory. Users can complete bookings and receive confirmation directly via the platform. **Products and services** Expedia offers booking services for airline tickets, hotel stays, car rentals, vacation packages, and travel activities. The platform supports browsing, filtering, and comparing offers from multiple providers. It also provides access to exclusive discounts and bundled travel deals. Additionally, Expedia helps in managing itineraries and offers customer support for travel assistance during and after bookings.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
A lot of people have pointed out that the reviews for hotels often seem inflated, with many places scoring unrealistically high. It makes you wonder if some of those reviews are genuine or if they're being manipulated somehow.
Some users have noticed that certain flights listed on Expedia are pricier compared to booking directly with the airlines. This can be frustrating, especially when you're trying to find the best deal.
Many people have had issues with getting refunds from Expedia, often feeling like they're being ignored. If you've faced this problem, documenting your communication and escalating it could be your best bet.
Yeah, a lot of users have reported that customer service can be hit or miss. If something goes wrong with your booking, be prepared for a frustrating experience trying to get help.
There are several accounts of users having their flights booked incorrectly or not at all, which is understandably alarming. It's a good idea to double-check your confirmation to avoid any surprises.
Opinions are mixed. While some prefer using Expedia for hotels and rentals, many warn against booking flights due to potential issues like non-issue of tickets. Risk management is definitely a factor here.