easy to compare prices across different options. saved significant money versus booking direct.
Read 75 published reviews for Hotels. See ratings, business responses, and signals available on GuardOpinion.
Website: hotels.com
Category: travel-hospitality
City: Dallas
Country: US
Founded: 1994
Employees: 1000-5000
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreeasy to compare prices across different options. saved significant money versus booking direct.
easy to compare prices across different options. saved significant money versus booking direct imo
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay tbh
fraude total, pagué y no recibí nada. el soporte no responde. tuve que hacer una reclamación imo
flexible cancellation options were a lifesaver when my plans changed. will book again for sure imo
good platform for finding deals. interface could be cleaner but functionality is solid tbh
Todo perfecto, el soporte respondió rápido y me solucionaron el problema en el día tbh
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly tbh
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay.
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly tbh
**What is Hotels.com?** Hotels.com is an online travel agency founded in 1991 and based in Dallas, Texas. It targets travelers seeking hotel accommodations worldwide, including both leisure and business customers. The company operates a digital platform that aggregates a large inventory of lodging options, ranging from budget to luxury hotels. Its main focus is facilitating hotel bookings through an accessible and user-friendly website and mobile applications. **How does it work?** The platform allows users to search for hotels by location, price range, dates, and other preferences. Customers can compare different properties, read reviews, and make reservations directly through the site. Hotels.com also offers a loyalty program that rewards frequent users with discounts or free nights. Technically, it integrates multiple hotel suppliers and booking systems to provide real-time availability and pricing. **Products and services** Hotels.com offers online booking services for hotels and related accommodations, including vacation rentals and travel packages. Its service includes detailed hotel listings with photos, amenities, user reviews, and booking options. The platform supports various payment methods and provides customer service related to reservations. Additionally, the company occasionally offers promotions and exclusive deals to its users.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
A lot of users have pointed out that the reviews often don't match the actual experience at the properties. Many found that the hotels looked way better in pictures than they did in real life.
Honestly, many users have had a rough time getting help from customer service. It seems like they often just pass the buck, sending you back and forth between Hotels.com and the hotel itself.
Yes, there have been reports of users getting scammed through fraudulent listings on Hotels.com. Some people said the support team didn’t handle it well when they tried to resolve the issues.
It seems like a few users lost their rewards due to technical issues, like bugs on the site. Some were pretty frustrated because they had been saving up those points for a long time.
Yes, a lot of users reported that there were significant discrepancies between what was advertised and what they actually experienced. Missing amenities and poor conditions seem to be common complaints.
That really depends on who you ask! Some people appreciate the variety and pricing, but many have had frustrating experiences and recommend booking directly instead.