good platform for finding deals. interface could be cleaner but functionality is solid imo
Read 2867 verified reviews for Kayak. See ratings, business responses, and what customers really think.
kayak.comUS
travel-hospitality
Founded: 1995
Employees: 800-1000
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoregood platform for finding deals. interface could be cleaner but functionality is solid imo
easy to compare prices across different options. saved significant money versus booking direct imo
Muy buena plataforma, llevo meses usándola y sin problemas. Lo recomiendo personally
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees tbh
Todo perfecto, el soporte respondió rápido y me solucionaron el problema en el día imo
en general satisfecho, hay cosas mejorables pero el núcleo del servicio funciona bien.
easy to compare prices across different options. saved significant money versus booking direct
Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado tbh
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees personally
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees imo
**What is Kayak?** Kayak is an online travel agency and metasearch engine founded in 2004 by Steve Hafner and Paul English. It operates internationally and is owned by Booking Holdings, Inc. The platform targets travelers seeking to book flights, hotels, and car rentals efficiently. Kayak aggregates travel data from many providers to offer detailed comparisons in one place. **How does it work?** Users enter travel details on Kayak’s website or mobile app to search for flights, hotels, or rental cars. Kayak compiles listings from a wide range of travel providers and displays results with filters and sorting options for easy decision-making. It does not sell travel directly but redirects users to the provider to complete bookings. Its mobile app also provides itinerary management and real-time travel alerts. **Products and services** Kayak offers comprehensive travel search and comparison services across multiple categories, including flights, hotels, and rental cars. The service includes price alerts, travel itinerary management, and filtering by preferences such as price range, airlines, hotel class, and car type. By consolidating data from various travel sites, Kayak enables users to efficiently plan travel based on availability, pricing, and convenience. It supports both desktop and mobile platforms for user access.
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Learn more about GuardScoreResponse rate: 0%
A lot of users have noticed that Kayak is primarily a metasearch engine, which means it shows results from other travel sites rather than handling bookings themselves. This can be frustrating if you're expecting to book directly through Kayak.
Many users express concerns about Kayak's reliability, with a significant number giving it low ratings and advising against using it. It seems like the platform has a mixed reputation, so exercising caution is wise.
Users often report problems with pricing discrepancies and difficulty navigating through the booking process. Some also mention that customer support might not be as responsive as you'd hope.
A majority of reviews seem to reflect dissatisfaction, with many users citing issues like trustworthiness and poor customer service as reasons for their low ratings. This can be concerning if you're considering using their services.
Some users have reported inconsistencies in flight prices, indicating that the prices might not always be accurate or reflective of what you end up paying. It's advisable to double-check on the provider's site before you book.
From what I've seen, many users find Kayak's customer service lacking, particularly in terms of response time and effectiveness. If you run into issues, you may face longer wait times than you'd prefer.