found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees!
Kayak
Read 95 published reviews for Kayak. See ratings, business responses, and signals available on GuardOpinion.
4.3/5Based on 95 Reviews
Customer reviews for Kayak
EliteFox2023Rating: 5/5Verified StormLord2023Rating: 4/5Verified Good overall
good platform for finding deals. interface could be cleaner but functionality is solid
hugo_fr3Rating: 5/5Verified Highly recommend
the review system helped me choose a perfect hotel. accurate descriptions and great customer service!
DarkDragon_playsRating: 4/5 Almost perfect
mostly great experience. one booking had an issue but it was resolved quickly by support imo
StormPandaXXRating: 5/5 10/10
easy to compare prices across different options. saved significant money versus booking direct tbh
ProWarrior_fxRating: 5/5Verified No complaints
flexible cancellation options were a lifesaver when my plans changed. will book again for sure fr
ElitePhoenix_ggRating: 5/5Verified the review system helped me choose a perfect hotel. accurate descriptions and great customer service
xXShot_officialRating: 5/5Verified found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees personally
kenji007Rating: 5/5Verified Top
Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado.
felix_de3Rating: 5/5Verified easy to compare prices across different options. saved significant money versus booking direct tbh
Commercial transparency
Public complaints about Kayak
About
What is Kayak? Kayak is an online travel agency and metasearch engine founded in 1995 by Steve Hafner and Paul English. It operates internationally and is owned by Booking Holdings, Inc. The platform targets travelers seeking to book flights, hotels, and car rentals efficiently. Kayak aggregates travel data from many providers to offer detailed comparisons in one place. How does it work? Users enter travel details on Kayak’s website or mobile app to search for flights, hotels, or rental cars. Kayak compiles listings from a wide range of travel providers and displays results with filters and sorting options for easy decision-making. It does not sell travel directly but redirects users to the provider to complete bookings. Its mobile app also provides itinerary management and real-time travel alerts. Products and services Kayak offers comprehensive travel search and comparison services across multiple categories, including flights, hotels, and rental cars. The service includes price alerts, travel itinerary management, and filtering by preferences such as price range, airlines, hotel class, and car type. By consolidating data from various travel sites, Kayak enables users to efficiently plan travel based on availability, pricing, and convenience. It supports both desktop and mobile platforms for user access.
Business Activity
Response rate: 0%
Review Sources
- verified: 66
- organic: 29
Filter by Rating
- 5 ★: 57 Reviews
- 4 ★: 21 Reviews
- 3 ★: 7 Reviews
- 2 ★: 6 Reviews
- 1 ★: 4 Reviews
Internet-sourced business information
Web Reputation
- Aggregates travel options from multiple providers for extensive comparisons
- User-friendly interface with powerful filtering and sorting features
- Mobile app offers real-time alerts and itinerary management
- Does not handle direct bookings, requiring redirection to third parties
- Pricing and availability can occasionally differ at booking providers
- Limited customer service as a metasearch intermediary
User questions
Why does Kayak redirect me to other sites instead of booking directly?
A lot of users have noticed that Kayak is primarily a metasearch engine, which means it shows results from other travel sites rather than handling bookings themselves. This can be frustrating if you're expecting to book directly through Kayak.
Is Kayak a trustworthy site to use for booking travel?
Many users express concerns about Kayak's reliability, with a significant number giving it low ratings and advising against using it. It seems like the platform has a mixed reputation, so exercising caution is wise.
What are the common issues users have with Kayak?
Users often report problems with pricing discrepancies and difficulty navigating through the booking process. Some also mention that customer support might not be as responsive as you'd hope.
Why do I see so many one-star reviews for Kayak?
A majority of reviews seem to reflect dissatisfaction, with many users citing issues like trustworthiness and poor customer service as reasons for their low ratings. This can be concerning if you're considering using their services.
Can I trust the prices I see on Kayak?
Some users have reported inconsistencies in flight prices, indicating that the prices might not always be accurate or reflective of what you end up paying. It's advisable to double-check on the provider's site before you book.
Does Kayak provide good customer service?
From what I've seen, many users find Kayak's customer service lacking, particularly in terms of response time and effectiveness. If you run into issues, you may face longer wait times than you'd prefer.