Skyscanner

Read 67 published reviews for Skyscanner. See ratings, business responses, and signals available on GuardOpinion.

Website: skyscanner.com

Category: travel-hospitality

City: Edinburgh

Country: GB

Founded: 2002

Employees: 1000-5000

Rating: 4.2/5Based on 67 Reviews

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Customer reviews for Skyscanner

  1. NeonFox_clipsRating: 5/5Verified

    Top tier

    solid product, fair price, does what it promises. no bs, no hidden charges. refreshing personally

  2. GhostPhoenix777Rating: 5/5Verified

    Top tier

    works great, no bugs, fast. what more do you want fr imo

  3. BlazeWarrior2023Rating: 5/5Verified

    Definately worth it. Been recommending it to everyone i know!

  4. StormRogue_opRating: 4/5

    buena experiencia, el soporte tardó un poco pero resolvió mi problema correctamente!

  5. EliteGlitch_clipsRating: 2/5

    Below average

    charged me twice and getting a refund is like pulling teeth. avoid.

  6. miguel_jRating: 5/5Verified

    Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 tbh

  7. carmen2Rating: 4/5Verified

    buena experiencia, el soporte tardó un poco pero resolvió mi problema correctamente tbh

  8. luis_mxRating: 2/5Verified

    the downgrading is real. every update seems to make things worse. losing patience with this fr

  9. StormHack9999Rating: 5/5Verified

    they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice

  10. BlazeKing100Rating: 5/5Verified

    10/10

    been around for a while so theyve had time to get it right and it shows. polished experience fr

About Skyscanner: Reviews

Pros

  • Comprehensive comparison of flights, hotels, and car rentals in one platform.
  • Offers flexible date search and fare alerts to help users find better deals.
  • User-friendly interface accessible via web and mobile devices.

Cons

  • Does not handle booking directly, requiring redirection to third-party providers.
  • Pricing and availability displayed can sometimes differ from final booking sites.
  • Users may encounter inconsistent service quality due to reliance on external providers.

Business Description

**What is Skyscanner?** Skyscanner is a travel search engine founded in 2003 and based in Edinburgh, United Kingdom. It serves travelers globally by aggregating and comparing options for flights, hotels, and car rentals. The platform targets both leisure and business travelers looking to find booking options that fit their budget and schedule. Skyscanner operates as an intermediary to help users access travel offerings from multiple providers. **How does it work?** The platform allows users to enter travel details such as destination, dates, and preferences to search for travel options. It then aggregates data from airlines, hotel chains, and car rental companies to display comparative pricing and availability. Users benefit from tools like flexible date search and fare alerts to monitor price changes. The platform is accessible via its website and mobile applications, providing up-to-date and comprehensive travel information. **Products and services** Skyscanner offers services to compare prices and availability for flights, hotels, and car rentals. It does not sell tickets or bookings directly but redirects users to partner providers to complete purchases. The platform's offerings include multi-criteria search filters, fare alerts, and flexible date options to enhance travel planning. It provides comprehensive options across various travel segments, assisting users in finding the most suitable and cost-effective travel arrangements.

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Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.

Volume · More reviews can make the score more stable, but it remains an informational signal.

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Business activity: Skyscanner

Response rate: 0%

Frequently Asked Questions about Skyscanner

Is Skyscanner legit, or is it a scam?

A lot of users say Skyscanner is a legit flight search engine, but they warn that some third-party agencies it redirects to can be sketchy. It's best to do your own research on the providers before booking.

Why is customer support on Skyscanner so poor?

Many users have expressed frustration with Skyscanner's customer support, noting that getting help with issues takes a long time. If you run into problems, be prepared for a slow response.

What happens if I get scammed when booking through Skyscanner?

Some users have reported receiving scam alerts from their banks after trying to book through Skyscanner. If you’re concerned, it’s a good idea to monitor your transactions and contact your bank quickly if something seems off.

Are there hidden fees when using Skyscanner?

Users have mentioned that while Skyscanner does show competitive prices, sometimes the final price with certain third-party agencies includes unexpected fees. Check the details on the booking site to avoid any surprises.

Can I trust the flight options Skyscanner shows?

Most people find that Skyscanner offers a good variety of flight options, but some have had experiences where the prices were not available or came from unreliable providers. Always cross-check before finalizing your booking.

What should I do if I encounter issues booking on Skyscanner?

If you run into troubles, users suggest being persistent since getting help can take time. In some cases, you might end up needing to contact the airline or agency directly.