they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice imo
Trip
Read 65 published reviews for Trip. See ratings, business responses, and signals available on GuardOpinion.
4.0/5Based on 65 Reviews
Customer reviews for Trip
NightRogue777Rating: 5/5Verified sophie_arRating: 2/5Verified el soporte es inexistente, llevan días sin contestar mi ticket. inaceptable fr
ProLynx2025Rating: 5/5Verified they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice ngl
EliteGlitch_gamingRating: 5/5Verified Top tier
my go-to for this now. tried 4 alternatives and keep coming back. something to be said for that tbh
XXHunter777Rating: 5/5Verified Highly recommend
the support team actually knows what theyre doing. had my issue resolved in one chat session. rare imo
GhostPanda77Rating: 5/5 lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend imo
RageWizard1337Rating: 2/5Verified Expected more
the downgrading is real. every update seems to make things worse. losing patience with this!
IceFrag42Rating: 4/5 Would recommend
does its job well, pricing is fair. a few rough edges but nothing major. good overall
ShadowHawk_realRating: 2/5Verified Expected more
used to be good but they keep adding useless features and breaking the ones that worked. classic ngl
EliteEagle77Rating: 2/5Verified Disappointing
used to be good but they keep adding useless features and breaking the ones that worked. classic tbh
Commercial transparency
Public complaints about Trip
About
What is Trip? Trip.com is a travel booking company founded in June 1999 and headquartered in Singapore. It employs approximately 45,000 people and serves travelers worldwide. The platform targets consumers and travelers seeking convenient ways to book air travel, accommodations, and related services. Trip.com is recognized for its extensive global coverage, including over 1.2 million hotels and thousands of flight destinations. How does it work? Trip.com operates as an online travel agency providing a digital platform where users can search, compare, and book travel products such as flights and hotels. Customers access the platform to view millions of real guest reviews and avail 24/7 customer service for travel support. The platform aggregates travel options from numerous providers to offer a wide selection at competitive prices. Bookings and customer management are handled through its website and mobile applications. Products and services Trip.com offers flight reservations to over 5,000 destinations, hotel bookings from more than 1.2 million properties across over 200 countries, and additional travel-related services. The platform also provides user reviews and ratings, aiming to assist travelers in making informed decisions. Customer support is available around the clock to assist with travel plans, cancellations, and changes. Trip.com's services encompass comprehensive travel needs, from transportation to lodging arrangements.
Business Activity
Response rate: 0%
Review Sources
- verified: 48
- organic: 17
Filter by Rating
- 5 ★: 32 Reviews
- 4 ★: 14 Reviews
- 3 ★: 6 Reviews
- 2 ★: 10 Reviews
- 1 ★: 3 Reviews
Internet-sourced business information
Web Reputation
- Extensive global hotel and flight inventory
- Access to millions of real guest reviews
- 24/7 customer service for support
- Potential for pricing discrepancies due to third-party providers
- Customer service response times may vary
- Booking changes and cancellations can incur fees
User questions
Is Trip.com reliable for booking flights?
A lot of users have mixed feelings about Trip.com. Some say they've had smooth experiences, while others report problems like poor customer service and issues with international travel. Generally, it might work for domestic flights, but be careful with international ones.
What should I do if I need a refund from Trip.com?
Many users have shared that getting a refund can be a hassle with Trip.com. Some noted that they were charged fees for processing refunds, so be prepared for a potentially lengthy process if you need to cancel or change your bookings.
Why is customer service so bad with Trip.com?
Honestly, a lot of people complain about Trip.com's customer service, especially when trying to reach a real person. Many resorted to the chatbot and found it unhelpful, which can be really frustrating when things go wrong.
Are there hidden fees when booking with Trip.com?
Some users have pointed out that Trip.com can have extra charges that might not be clear at first, like higher fees for adding checked baggage. It’s always a good idea to double-check pricing details before booking.
Can I trust Trip.com for long-haul flights?
Not everyone feels confident about using Trip.com for long-haul flights. There are several reports of booking issues that can lead to major headaches, so some travelers prefer to book directly with airlines for those important trips.
Do I have to deal with a chatbot when I need help from Trip.com?
Unfortunately, many users have expressed frustration about having to interact with the Trip.com chatbot for customer service. It often lacks the support needed for resolving issues, leaving some feeling stranded when they really need help.