they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice imo
Trip
Read 179065 verified reviews for Trip. See ratings, business responses, and what customers really think.
trip.comSingapore, US
travel-hospitality
Founded: 1998
Employees: 40,000-50,000
Rating: 4.4/5Based on 179065 Reviews
- 5 ★: 32 Reviews
- 4 ★: 14 Reviews
- 3 ★: 6 Reviews
- 2 ★: 10 Reviews
- 1 ★: 3 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Trip
EliteGlitch100Rating: 5/5Verified RageGlitch2024Rating: 3/5Verified Ni bien ni mal
más o menos, hay cosas que funcionan bien y otras que no tanto. la media sale en tres estrellas ngl
EliteTiger99Rating: 5/5 10/10
genuinely impressed, wasnt expecting much and got blown away. rare these days personally
EliteGlitch_gamingRating: 5/5Verified Top tier
my go-to for this now. tried 4 alternatives and keep coming back. something to be said for that tbh
john007Rating: 5/5Verified No complaints
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice personally
ShadowHawk_realRating: 2/5Verified Expected more
used to be good but they keep adding useless features and breaking the ones that worked. classic ngl
EliteSnake666Rating: 4/5Verified Almost perfect
generally happy with this. the occasional bug is annoying but they fix things quickly imo
EliteEagle77Rating: 2/5Verified Disappointing
used to be good but they keep adding useless features and breaking the ones that worked. classic tbh
XXHunter777Rating: 5/5Verified Highly recommend
the support team actually knows what theyre doing. had my issue resolved in one chat session. rare imo
kateRating: 2/5Verified paid for a year subscription and barely use it because half the features dont work properly.
About Trip: Reviews
Pros
- Extensive global hotel and flight inventory
- Access to millions of real guest reviews
- 24/7 customer service for support
Cons
- Potential for pricing discrepancies due to third-party providers
- Customer service response times may vary
- Booking changes and cancellations can incur fees
Business Description
**What is Trip?** Trip.com is a travel booking company founded in June 1999 and headquartered in Singapore. It employs approximately 45,000 people and serves travelers worldwide. The platform targets consumers and travelers seeking convenient ways to book air travel, accommodations, and related services. Trip.com is recognized for its extensive global coverage, including over 1.2 million hotels and thousands of flight destinations. **How does it work?** Trip.com operates as an online travel agency providing a digital platform where users can search, compare, and book travel products such as flights and hotels. Customers access the platform to view millions of real guest reviews and avail 24/7 customer service for travel support. The platform aggregates travel options from numerous providers to offer a wide selection at competitive prices. Bookings and customer management are handled through its website and mobile applications. **Products and services** Trip.com offers flight reservations to over 5,000 destinations, hotel bookings from more than 1.2 million properties across over 200 countries, and additional travel-related services. The platform also provides user reviews and ratings, aiming to assist travelers in making informed decisions. Customer support is available around the clock to assist with travel plans, cancellations, and changes. Trip.com's services encompass comprehensive travel needs, from transportation to lodging arrangements.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoreflight-bookinghotel-bookingtravel-servicesonline-travel-agencytravel-reviewscustomer-supportglobal-travel
Business activity: Trip
Response rate: 0%
Frequently Asked Questions about Trip
Is Trip.com reliable for booking flights?
A lot of users have mixed feelings about Trip.com. Some say they've had smooth experiences, while others report problems like poor customer service and issues with international travel. Generally, it might work for domestic flights, but be careful with international ones.
What should I do if I need a refund from Trip.com?
Many users have shared that getting a refund can be a hassle with Trip.com. Some noted that they were charged fees for processing refunds, so be prepared for a potentially lengthy process if you need to cancel or change your bookings.
Why is customer service so bad with Trip.com?
Honestly, a lot of people complain about Trip.com's customer service, especially when trying to reach a real person. Many resorted to the chatbot and found it unhelpful, which can be really frustrating when things go wrong.
Are there hidden fees when booking with Trip.com?
Some users have pointed out that Trip.com can have extra charges that might not be clear at first, like higher fees for adding checked baggage. It’s always a good idea to double-check pricing details before booking.
Can I trust Trip.com for long-haul flights?
Not everyone feels confident about using Trip.com for long-haul flights. There are several reports of booking issues that can lead to major headaches, so some travelers prefer to book directly with airlines for those important trips.
Do I have to deal with a chatbot when I need help from Trip.com?
Unfortunately, many users have expressed frustration about having to interact with the Trip.com chatbot for customer service. It often lacks the support needed for resolving issues, leaving some feeling stranded when they really need help.
