good platform for finding deals. interface could be cleaner but functionality is solid tbh
Trivago
Read 14 published reviews for Trivago. See ratings, business responses, and signals available on GuardOpinion.
3.8/5Based on 14 Reviews
Customer reviews for Trivago
ProSniper_proRating: 4/5Verified ShadowNode69Rating: 3/5Verified decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay
GhostDuke_officialRating: 5/5 found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees imo
DarkAce100Rating: 5/5Verified Best I've tried
flexible cancellation options were a lifesaver when my plans changed. will book again for sure personally
xXWizard777Rating: 4/5 good platform for finding deals. interface could be cleaner but functionality is solid tbh
EliteFrag_proRating: 5/5 found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees personally
NightPlayer_tvRating: 5/5Verified 10/10
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees
RageDuke360Rating: 4/5Verified Almost perfect
mostly great experience. one booking had an issue but it was resolved quickly by support tbh
NightHack007Rating: 4/5Verified good platform for finding deals. interface could be cleaner but functionality is solid!
andrea_it_coRating: 1/5Verified flexible cancellation options were a lifesaver when my plans changed. will book again for sure fr
Commercial transparency
Public complaints about Trivago
About
What is Trivago? Trivago is a hotel price comparison website founded in 2004 and headquartered in Düsseldorf, Germany. It targets travelers seeking hotel accommodations by aggregating offer prices from many online booking platforms. The business focuses on delivering a comprehensive database of hotel options globally to assist users in travel planning. Its user base includes leisure and business travelers. How does it work? Trivago operates by scanning and compiling hotel prices and availability from various travel booking platforms and presenting them in an easy-to-navigate interface. Users can filter search results by price, location, hotel features, and ratings, enabling personalized hotel selection. It incorporates verified hotel reviews and ratings to help users make informed decisions. The platform simplifies comparing hotel prices and options without requiring direct bookings. Products and services Trivago offers a price comparison tool for hotel accommodations that aggregates listings from numerous online travel agencies and booking sites. It provides search filters for sorting by price, star rating, amenities, and location. The platform displays hotel details, guest reviews, and price comparisons across booking sources. Trivago does not directly sell hotel bookings but redirects users to partner booking platforms to complete reservations.
Business Activity
Response rate: 0%
Review Sources
- verified: 11
- organic: 3
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Internet-sourced business information
Web Reputation
- Aggregates hotel prices from multiple booking sites for easy comparison
- Includes verified hotel reviews and ratings for informed decision-making
- User-friendly interface with extensive search filters
- Redirects users to third-party sites to complete bookings
- Price accuracy may vary due to rapid changes on booking platforms
- Limited control over booking experience since transactions occur externally
User questions
Why is Trivago's customer service so bad?
A lot of users have complained that getting support from Trivago feels like a nightmare. Many say they try to reach out for help with canceled bookings and end up getting no response or just vague promises that someone will call back.
What happens if my hotel reservation through Trivago gets canceled?
Users have reported frustrating experiences when their reservations get canceled. It seems like many don't get the help they need to resolve these issues promptly, leading to a lot of stress for travelers.
Is Trivago a scam?
Some users have called Trivago a scam due to frustrating experiences with bookings and customer support. While not everyone has a terrible experience, the negative stories about unresolved issues definitely raise some red flags.
How reliable is the booking process on Trivago?
Many people have pointed out that the booking process can be hit or miss with Trivago. Users often run into problems like incorrect prices or double bookings, which causes a lot of headaches.
Does Trivago provide support for booking issues?
From what users are saying, getting support for booking issues can be tough. Many feel their concerns just get escalated without real resolution, which can be super frustrating.
Can I trust the hotel prices listed on Trivago?
While Trivago shows a lot of options, some users report that prices aren't always accurate or reflect the final costs, especially once they get redirected to booking sites. It's wise to double-check prices before confirming any bookings.