good platform for finding deals. interface could be cleaner but functionality is solid tbh
Read 1033 verified reviews for Trivago. See ratings, business responses, and what customers really think.
trivago.comDüsseldorf, DE
travel-hospitality
Founded: 2004
Employees: 501-1000
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoregood platform for finding deals. interface could be cleaner but functionality is solid tbh
good platform for finding deals. interface could be cleaner but functionality is solid tbh
flexible cancellation options were a lifesaver when my plans changed. will book again for sure fr
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees personally
mostly great experience. one booking had an issue but it was resolved quickly by support!
mostly great experience. one booking had an issue but it was resolved quickly by support tbh
flexible cancellation options were a lifesaver when my plans changed. will book again for sure personally
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees imo
hidden fees added 40% to the advertised price at checkout. feels like false advertising honestly.
**What is Trivago?** Trivago is a hotel price comparison website founded in 2005 and headquartered in Düsseldorf, Germany. It targets travelers seeking hotel accommodations by aggregating offer prices from many online booking platforms. The business focuses on delivering a comprehensive database of hotel options globally to assist users in travel planning. Its user base includes leisure and business travelers. **How does it work?** Trivago operates by scanning and compiling hotel prices and availability from various travel booking platforms and presenting them in an easy-to-navigate interface. Users can filter search results by price, location, hotel features, and ratings, enabling personalized hotel selection. It incorporates verified hotel reviews and ratings to help users make informed decisions. The platform simplifies comparing hotel prices and options without requiring direct bookings. **Products and services** Trivago offers a price comparison tool for hotel accommodations that aggregates listings from numerous online travel agencies and booking sites. It provides search filters for sorting by price, star rating, amenities, and location. The platform displays hotel details, guest reviews, and price comparisons across booking sources. Trivago does not directly sell hotel bookings but redirects users to partner booking platforms to complete reservations.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoreResponse rate: 0%
A lot of users have complained that getting support from Trivago feels like a nightmare. Many say they try to reach out for help with canceled bookings and end up getting no response or just vague promises that someone will call back.
Users have reported frustrating experiences when their reservations get canceled. It seems like many don't get the help they need to resolve these issues promptly, leading to a lot of stress for travelers.
Some users have called Trivago a scam due to frustrating experiences with bookings and customer support. While not everyone has a terrible experience, the negative stories about unresolved issues definitely raise some red flags.
Many people have pointed out that the booking process can be hit or miss with Trivago. Users often run into problems like incorrect prices or double bookings, which causes a lot of headaches.
From what users are saying, getting support for booking issues can be tough. Many feel their concerns just get escalated without real resolution, which can be super frustrating.
While Trivago shows a lot of options, some users report that prices aren't always accurate or reflect the final costs, especially once they get redirected to booking sites. It's wise to double-check prices before confirming any bookings.