ni bien ni mal. para lo que necesito sirve pero no me entusiasma especialmente personally
Read 118991 verified reviews for Vrbo. See ratings, business responses, and what customers really think.
vrbo.comAustin, US
travel-hospitality
Founded: 1996
Employees: 2000+
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreni bien ni mal. para lo que necesito sirve pero no me entusiasma especialmente personally
good platform for finding deals. interface could be cleaner but functionality is solid ngl
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees!
mostly great experience. one booking had an issue but it was resolved quickly by support personally
flexible cancellation options were a lifesaver when my plans changed. will book again for sure tbh
easy to compare prices across different options. saved significant money versus booking direct fr
decent prices but the checkout process is confusing with all the add-ons. what you see isnt what you pay imo
found an amazing deal that i couldnt find anywhere else. booking was smooth and no hidden fees imo
flexible cancellation options were a lifesaver when my plans changed. will book again for sure!
llevo tiempo usándolo y nunca me ha fallado. precio justo y servicio de calidad personally
**What is Vrbo?** Vrbo, short for Vacation Rentals by Owner, is an online marketplace founded in 1995 and based in Austin, Texas. It connects travelers with homeowners who list properties for vacation rentals. The company targets consumers looking for accommodations such as beach houses, cabins, and other vacation properties. Its primary audience includes families and leisure travelers seeking vacation stays. **How does it work?** Vrbo operates by allowing property owners to list their vacation rentals on the platform, where travelers can search, compare, and book accommodations. The platform supports secure online payments and provides customer service to assist users throughout the booking process. It uses a website interface that includes detailed listings, photos, and user reviews to facilitate decision-making. This marketplace model enables direct booking between travelers and vacation rental owners. **Products and services** Vrbo offers a variety of vacation rental accommodations worldwide, including single-family homes, condos, cottages, and cabins. The platform provides tools for property management, booking management, and payment processing. Users can filter properties by location, size, amenities, and price. Vrbo also offers customer support services and guarantees to help ensure reliability and safety for both travelers and property owners.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
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Learn more about GuardScoreResponse rate: 0%
A lot of users have run into issues where the property they rented didn’t match the cleanliness standards they expected. It seems like some guests have had frustrating experiences with listings that looked good in photos but were dirty upon arrival.
Yeah, several users have claimed that when they leave negative feedback about their stays, those reviews sometimes get taken down. This has made it hard for some to share their honest experiences.
Honestly, many folks say the website has problems with navigation and functionality, which can be a big hassle when you're trying to book a place. It seems like some believe the company isn't putting enough effort into fixing these issues.
Some users feel that there’s a bit of a scam going on where hosts team up with Vrbo to silence critical feedback. This has led to a lot of mistrust, especially for people who've had genuinely bad experiences.
Most people recommend documenting everything and reaching out to customer service, but some say that can be hit or miss. A few users have had better luck by trying to resolve issues directly with the property owner first.
Unfortunately, many travelers have reported that the photos can be a bit misleading, showing only the best angles or outdated versions of the property. It's a good idea to dig into the reviews and ask the host for more recent pictures if you can.