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mislead by the seller

Category:ProductExpected resolution:I want a refundIncident date:May 27, 2026Order ref.:#623654
I recently purchased a Forza Horizon listing that appeared to be a Steam key. In the English part of the listing, it said “key,” and even the advertisement where I found it stated that it was a Steam key. However, after the purchase, I received a shared account instead of a key. Only afterward did I notice that at the bottom of the page it mentioned that it was not a key, but that information was written in Spanish. I do not speak Spanish, so I was unable to understand that before purchasing. I also tried logging into the account to verify whether the game was even available, but the account requires a 2FA verification code that I never received from the seller, making the account inaccessible. Because the listing was misleading and the product provided is unusable, I would like to request a full refund as soon as possible.

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Pending response
  1. Complaint submitted

    May 27, 2026, 10:06 PM

    Your complaint has been published on GuardOpinion and is publicly visible.

  2. Company notified by email

    May 27, 2026, 10:06 PM

    GuardOpinion has contacted the company by email requesting a response to this complaint.

  3. Follow-up reminder sent

    May 30, 2026, 10:32 PM

    A follow-up reminder was sent to the company as no response has been received yet.

  4. Second reminder

    Jun 3, 2026, 10:11 PM

    A second reminder was sent. The company has 7 days to respond before this complaint is permanently indexed.

  5. Final notice sent

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  7. Company responded

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