Trustpilot
Read 480414 verified reviews for Trustpilot. See ratings, business responses, and what customers really think.
trustpilot.comCopenhagen, DK
technology-software
Founded: 2007
Employees: 1000-4999
- 5 ★: 0 Reviews
- 4 ★: 0 Reviews
- 3 ★: 0 Reviews
- 2 ★: 0 Reviews
- 1 ★: 0 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreAbout Trustpilot: Reviews
Pros
- Enables verified consumer reviews increasing transparency
- Allows businesses to publicly respond to customer feedback
- Offers API and integration tools for review embedding
Cons
- Possible exposure to negative reviews can affect brand image
- Verification methods may occasionally allow fake or biased reviews
- Some businesses find the moderation process challenging
Business Description
**What is Trustpilot?** Trustpilot was founded in 2007 and is headquartered in Copenhagen, Denmark. It operates as a software-as-a-service (SaaS) company specializing in consumer reviews. Its platform enables consumers to share feedback on various businesses and services to promote transparency. The company employs around 1,000 people and serves a global audience. **How does it work?** Trustpilot's platform collects and hosts consumer reviews about different companies. It allows businesses to publicly engage with the reviews through responses. Technically, it offers APIs and integrations that businesses can use to embed reviews onto websites and marketplaces. The platform verifies reviews to ensure authenticity and fosters trust in the feedback. **Products and services** Trustpilot provides a web-based platform where consumers can submit and access reviews about companies. Businesses utilize the platform to monitor customer satisfaction and enhance transparency by showing verified feedback. The service includes features such as review collection, moderation, analytics, and integration tools. It supports companies of various sizes and industries to help improve customer relationships through open communication.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoreBusiness activity: Trustpilot
Response rate: 0%
Frequently Asked Questions about Trustpilot
Why does Trustpilot sometimes remove negative reviews?
A lot of users have complained that Trustpilot removes their genuine negative reviews, particularly if the company in question appeals against them. It seems like this selective removal is causing some trust issues among users who feel their voices aren't being heard.
What can I do if my review on Trustpilot disappears?
Some users have faced issues where their reviews just vanish from the site, which can be super frustrating. If this happens, checking your email for notifications from Trustpilot or reaching out to their support might help clarify the situation.
How reliable is Trustpilot for seeing real customer feedback?
Honestly, the reliability of Trustpilot has been questioned since some users report seeing deleted complaints and server issues. This has led to a feeling that not all feedback is accurately represented on the platform.
Does Trustpilot really verify reviews before posting?
Many users wonder about the verification process since there are claims that even verified customers have had their honest feedback removed. While Trustpilot says they check for authenticity, the experiences seem to vary widely.
What happens if a business disputes my review on Trustpilot?
Some people have noticed that when businesses dispute reviews, Trustpilot often leans toward removing them. This can feel pretty unfair, especially if the review was left out of genuine experiences.
Are Trustpilot's server issues common among users?
Yeah, quite a few users have reported experiencing server errors and issues with site functionality. It seems these technical problems can add another layer of frustration for those trying to post or read reviews.
