Venmo

Read 53 published reviews for Venmo. See ratings, business responses, and signals available on GuardOpinion.

venmo.comfinance-insuranceNew York, USFounded: 2008
4.4/5Based on 53 Reviews

Customer reviews for Venmo

  1. IceDuke007Rating: 5/5

    Una pasada

    Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado tbh

  2. DarkBear_playsRating: 5/5Verified

    Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 imo

  3. NeonSniper_hdRating: 5/5Verified

    Best I've tried

    been using this for like 6 months now and cant complain. does what it says on the tin tbh

  4. ProHawk2023Rating: 4/5

    Muy bien

    bien en general, con pequeños detalles a mejorar pero satisfecho con la experiencia tbh

  5. XXGamer_twitchRating: 5/5Verified

    Sin dudarlo

    sorprendido para bien, no esperaba tanto y cumplió de sobra con lo prometido.

  6. BlazeByte2024Rating: 5/5

    Excellent!

    they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice imo

  7. laura_jRating: 4/5

    buena experiencia, el soporte tardó un poco pero resolvió mi problema correctamente tbh

  8. ElitePlayer666Rating: 5/5Verified

    10/10

    genuinely impressed, wasnt expecting much and got blown away. rare these days ngl

  9. IceHunter69Rating: 5/5Verified

    Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado imo

  10. sarah_coRating: 5/5Verified

    Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones imo

Commercial transparency

Public complaints about Venmo

About

What is Venmo? Venmo is a peer-to-peer payment service founded in 2008 and headquartered in New York. It provides a digital wallet platform that allows users to send and receive money instantly. Venmo targets consumers who want an easy way to manage personal payments such as splitting bills, paying friends, or making purchases. Its social aspect also allows users to see and share payment activities within their network. How does it work? Venmo users link their bank accounts, debit cards, or credit cards to their accounts through the app or website. The platform enables instant money transfers between users at no cost when funded by balance, bank account, or debit card, while credit card payments may incur fees. The app maintains a social feed where payment notes and emojis can be shared, combining financial transactions with social interaction. Venmo integrates with many merchants for in-app and online payments as well. Products and services Venmo provides digital wallet services, peer-to-peer payment transfers, bill splitting, and merchant payment options through mobile and web applications. Users can store funds in their Venmo balance or transfer them to linked bank accounts. The platform supports payments for goods and services, peer payments among friends, and features like Venmo Mastercard for in-store purchases. Venmo’s services emphasize convenience in managing personal finances and social payment experiences.

Business Activity

Response rate: 0%

Review Sources

  • verified: 31
  • organic: 22

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  • 5 ★: 34 Reviews
  • 4 ★: 10 Reviews
  • 3 ★: 5 Reviews
  • 2 ★: 2 Reviews
  • 1 ★: 2 Reviews

Internet-sourced business information

Web Reputation

  • Instant peer-to-peer transfers with simple social feed integration.
  • Free transactions funded by bank accounts or debit cards.
  • Widely accepted for both personal and merchant payments.
  • Some transaction types, such as credit card payments, incur fees.
  • Occasional delays in bank transfers depending on timing and policies.
  • Privacy concerns from social feed unless settings are adjusted.

User questions

Why is my Venmo account locked and how do I unlock it?

A lot of users have dealt with locked accounts and it can be really frustrating. Typically, it involves some verification steps and providing information to Venmo support, which is often slow to respond. Just be patient and keep trying to reach out for help.

Why are there complaints about Venmo's customer service?

Honesty, a lot of people report that getting help from Venmo can be a huge hassle. Users often find it difficult to reach customer support or get timely responses, which just adds to the stress if you're having account issues.

Are there any hidden fees when using Venmo?

Most people say that using Venmo to send money from a bank account or balance is free, but if you use a credit card, you might get hit with a fee. Make sure to check before you confirm payments to avoid surprises.

Is Venmo safe to use for payments?

There are mixed feelings about Venmo's safety, as some users have reported losing money or facing account issues with little explanation. If you decide to use it, stick to sending money to people you trust to minimize risks.

What do I do if my funds are missing from my Venmo account?

Many users have experienced missing funds and it's definitely concerning. The best course of action is to contact Venmo support immediately, but be prepared for a potentially lengthy wait time to resolve the issue.

Can I use Venmo to buy goods directly from merchants?

Yes, Venmo is integrated with a lot of merchants for in-app and online payments, which is pretty convenient. Just be cautious, as some users have mentioned issues with their transactions not going through as expected.

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